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Get most questions answered while using the POZZI products. Frequently Asked Question Connection and Network Provide a general description of the items below and introduce the services you offer. Click on the text box to edit the content. Why my phone shows a "No service" message? What causes weak phone signal and how to do? What to do if I don't have mobile data? Can I get the IMEI number to see if it will work with my carrier? Battery and Energy Provide a general description of the items below and introduce the services you offer. Click on the text box to edit the content. Where can I buy a replacement battery for my phone? What to do when the phone doesn't keep a charge? Is there a battery charger compatible able with POZZI? Settings Provide a general description of the items below and introduce the services you offer. Click on the text box to edit the content. How to fix the phone that won't ring? How do I set up voicemail on my phone? Why can't hear people when talking to them? How do I stop incoming calls from going straight to voicemail? Why does phone not vibrate for call? How to activate call forwarding and call waitin g feature on my phone? General Provide a general description of the items below and introduce the services you offer. Click on the text box to edit the content. What type sim card does the phone take? Could I have a digital user manual ? What are the dimensions of the phone? What's your warranty policy in the US? Can I download a firmware upgrade for my phone? If your question is not listed, please contact our service team for further assistance. Contact Why your phone shows a "No Service" message? If you're getting this message on your phone it means that your device cannot find a signal from your cellular carrier. This prevents you from making calls, sending texts, and other normal functions. To solve this issue, below is the most common fixes for network connection issues so your phone will be back in service in no time. 1. Check the phon e compatibility POZZI is compatible with LTE Band 2,3,4,5,7,12,17,28ab and 66. For your reference, we supply a Network Compatibility List. Check with your carrier directly for more information on their Bring Your Own Device program compatibility. Contact your carrier to ensure that there are no outages in your area. Verify that your smartphone isn't blocked from receiving signal. 2 . Doub le check your account status Contact your carrier and verify that your service account is active and in good standing. 3. Restart your phone The easiest and often the most effective way to resolve a no service or signal issue on POZZI smartphone is to restart it. Doing so will reset any processes that may be interfering with your device's performance. Here's how: Turn off your device. Once the phone is off, wait 30 seconds and turn it on. Check to see if this fixed the issue once it reboots. 4. Turn Airplane Mode on and off Still having problems? Try to manually connect to your service provider. All you need to do is to turn Airplane Mode on and then back off to re-establish a connection. This resets the device in case it lost connection to a signal tower. To do so, simply pull down from the top of your Home screen to reveal Quick Settings and tap Airplane mode to turn it on, then tap it again to turn it off. 5. Manually select your network providers It's possible that your device is having trouble finding your network, and you have to select it yourself. Go to Settings> Connections > Mobile networks > Network operators. A list of network providers should show up. Select yours and see if this fixes your problem. 6. Double chec k your SIM card Data in your Subscriber Identity Module (SIM) card gives your phone an address for a network to find it, and vice versa. It's possible you may have bumped your phone and dislodged your SIM. Here's how to check and see if yours is properly connected to your POZZI smartphone: Turn off your phone. Remove the SIM card using an ejector tool or paper clip, and clean up any dust particles that could be interfering with the card Reinsert your SIM so it fits properly. Turn your device back on and check to see if this solves the issue. 7. Restore your phone to its factory settings It's time for your last resort—restoring your phone to its factory settings, a process that clears your device of all your personal data—including apps, passwords, photos, and videos. A factory reset corrects most software problems. But before you try this option, make sure to back up your data —if you don't, you may lose it. Once you've done so, if you've tried these steps and still need a little help, we're right around the corner and our experts can get your device back up and running as soon as the same day. Contact What to do if you don't have mobile data? Now that you have confirmed the issue’s existence, how do you fix the mobile data not working problem on Android? Well, let us find out below. 1. Check if Airplane Mode is turned on Since airplane mode temporarily blocks SIM networks, mobile data does not work. Simply turn off airplane mode if it is already enabled. Alternatively, you can manually turn airplane mode on and off once. After that, the mobile data should work properly again. 2. Check if you are using the right mobile network The best option for your phone is found in the “Mobile Data” section of settings, then choose to switch to 2G/3G/4G Auto. This setting will automatically detect which type of network is available and optimize your device’s performance accordingly. After changing your network mode, you’ll need to check if mobile internet access is working again by restarting your device. 3. Restart your Andr oid Device Another hassle-free way to fix the problem of Android mobile data not working is to restart the device simply. And why? Well, every time you restart your Android device, all the system processes will be restarted, including the network processes in the background, which will fix most network-related issues. 4. Remove, Clean, Insert SIM Card Simply pull out the SIM card tray, c lean the SIM card and tray with a clean cloth, and put it back into the phone. Once you have cleaned the SIM card and reinserted it into the device, restart your smartphone and check if the mobile data not working issue is resolved. 5. Reset APN Let us now move on to some slightly more advanced ways to fix the mobile data not working problem on your phone, and the first way is to reset the network APN settings. Let us take a look at it. Open the Settings app on your Android device. Navigate to the Sim and Network settings on your device. Now, click on your network provider’s name. Once done, look for the Access points names option and click on it. Here, tap on the three-dotted icon in the upper-right corner of your screen and select the Reset access points option from the drop-down list. Restart your Android device, and the mobile data should start working again flawlessly. 6. Change APN Protocol If mobile data does not work even after resetting the APN, you should try to change the APN protocol. But how do you do that? Well, let us find out. Open the Settings app on your Android device. Navigate to the Sim and Network settings on your device. Select your network provider’s name. Once done, look for the Access network points option and click on it. Here, tap on the pre-selected APN option and scroll down till you see the APN Protocol option. Click on the APN protocol option and change it to IPv4/IPv6. After that is done, save the settings and restart your Android device. Now, mobile data should start working effortlessly on your Android device. 7. Reset Network Settings Many modern devices offer users the option to reset only the network settings instead of formatting the entire device, which solves most network-related issues like WiFi and mobile data. Simply launch the Settings app on your Android device and navigate to the Backup and Reset menu. Here, click Reset and select the Reset network settings option. After that, the entire network on your Android device will be reset, resolving mobile data issues. 8. Enable the Right Network Mode Gone are the days of 2G and 3G sim cards, and the world has quickly moved on to 4G. For this reason, many modern SIM cards do not work when the preferred network is selected as 2G/3G, as they do not support these bands. However, you can quickly fix this by changing the preferred network mode again; just follow the steps below. Open the Settings app on your Android device. Navigate to the SIM Card and Network settings on your device. Select your Network provider and looks for the Preferred network type option. Tap on it and change it to 4G depending upon your device and mobile data connection. Reboot your Android device. 9. Check Mobile Data Li mit Another reason for mobile data failure is the data limit. If you have set a specific data limit for a month and this limit happens to be exceeded, mobile data will stop working. Let us know below if the mobile data not working issue still remains on your phone. Contact What causes weak cell phone signal and how to do? 1. You’re in a place with bad cell service. a) Heavy Traffic Cell phone towers do have a maximum capacity, and when that number is reached, excess calls are redirected. This means that highly impacted areas — where more people are accessing the network via cell phone and 4G-enabled devices at the same time — are likely to get clogged. b) Dist an ce There is, however, one truth about cell phone towers : all traffic aside, if you expect to receive any signal at all, you have to be within range. Distance from a cell tower directly impacts the strength of the signal you receive. All you can hope to do is move out of those dead zones and closer to the nearest cell phone tower . Mountains, hills, and valleys, too. Just like building materials, cellular signals have a hard time penetrating natural barriers. If you live on one side of a mountain, and the only cell tower in your area is on the other, you’re not likely to get good reception. c) Dead spot Dead zo nes are areas without cell signal. They occur whenever there is any kind of obstruction between the user and the cell phone tower or a lack of towers in general. You can use your carrier's coverage map to find out if you’re in a dead spot. Tips: To boost and strengthen the signal, turn on “Wi-Fi calling” in your phone’s settings. Open up your “Settings” app and hit “Networks and Internet” or “Connections,” along with “Mobile Network,” “Advanced,” and “Wi-Fi Calling.” 2. Low b attery Cellular phones need energy to maintain a connection with a cell tower. They may struggle sending and receiving a strong signal when the battery is low. Don’t put off charging your phone. You may find yourself with a weak signal when you need it most. 3: Inclement Wea ther Snow days slow down every aspect of life, and poor cell service is no different. Because cell phones utilize electromagnetic waves, weather can easily interfere with their reception. Meteorological anomalies don’t have to be particularly severe to cause phones to lose signal either — everything from thunder, lightning, and rain to humidity and clouds can have an effect on cell phone signal strength. 4. Blocking Your Antenna Anything blocking the antenna, whether it’s your hand, a magnetic plate, or a metal case, can hurt reception. A decrease in signal strength due to blocking the antenna may not be noticeable in areas with strong reception, so avoid blocking it with your hand or a magnetic phone mount plate. Try not to use thick or metal cases that can hinder the amount of signal the antenna receives. Can I get the IMEI number to see if it will work with carrier? 1. Use whichever method is easiest for you a. Enter *#06# on your phone's dial pad. b. Check in the setting menu: Go to settings > About device > Status c. Look for a sticker inside the box the device is from. 2. Enter your IMEI to check compatibility with your carrier website. For more information, please check with your carrier directly on their Bring Your Own Device program compatibility. Where can I buy a replacement battery for my phone? Since POZZI phone comes with a non-removable battery, it has most definitely been encloses within the phone and attached to some of the phone’s vital components. Hence, taking the battery out, while possible, could be difficult and equally dangerous as you could damage some important components of your device. Don't worry, you can choose POZZI service that can replace your dead or dying internal non-removable battery quickly and efficiently without damaging your device. Buy Replcement Battery Only Buy replacment battery + Service What to do when the phone doesn't keep a charge? When your POZZI phone runs out of power, you should go to charge it with the charger. But you may find that your device won’t charge for unknown reasons. Here are some common phenomena: Your device won’t turn on when charging. Your device has a black or blank screen. Your device turns off immediately after you turn it on. Reasons for the phone Not Charging Combined with the experience of users, we summarize the common reasons for this issue: The power is not enough for powering on the device. The cable, charger, outlet, or case is not working. The battery of the phone is broken. There is something wrong with the device screen. The temperature is too low or too high. You may follow below steps to fix the issue: Fix 1: Try to Restart Your phone When your phone stopped charging, you can hold down the power button for about 5-7 seconds. Then, your Android device should restart. Next, you can check whether you can charge the device successfully. Fix 2: Check the Cable, Charger, Outlet, and Case Step 1: Check if the cable and charger are working normally 1. You can try them using another device. 2. You also need to see if the cable is properly connected to the charger and to your Android phone. 3. You can clear the port of your phone in case that there is dust or lint. Step 2: Check if the outlet is working 1. can plug the charger into a wall outlet to have a try. 2. You can try the charger with something else like a lamp. 3. If you are using a new charger, you need to check you have removed the cases or battery packs. Fix 3: Check Your Phone Batter y Charge If your phone’s battery is completely drained, the device will turn off. When you plug the power, you need to wait one minute more to let the device get enough power to power it on. Fix 4: Check Your Screen Press the Power button for about 30 seconds. 2 minutes later, you can call your phone using another device. If your phone can ring but you can’t see it works, you need to contact our service team . However, if your phone doesn’t ring, you need to check here. Is there a battery charger compatible with POZZI? POZZI is compatible with USB-C chargers but not work with wireless chargers. You should use the charger that came with your phone if you need additional cables or chargers, you can purchase them via below link. It is recommended to only use POZZI charging devices and batteries. ⚠️ Unapproved chargers or cables can cause the battery to explode or damage the device. Buy POZZI chargers Buy POZZI cables How to fix that phone that won't ring? Silenced calls don't necessarily mean you have a major problem with your phone. There are various reasons why your Android phone won't ring when someone calls, including: Your ringer volume is turned down. Your phone is on Do Not Disturb or Airplane mode. You turned on call forwarding. Your phone is paired with another device. There's an issue with a third-party ringtone. The speaker port is clogged. Your phone is infected with malware. Your phone is physically damaged. Check your phone for dust, dirt, and damage First, look at your device and check for any damage such as dents or cracks—these could be a sign that your phone may need to be replaced, but we'll hold off until we've tried a few other fixes. Next, check the speaker port for any dust or dirt, which you can easily remove by blowing it off or cleaning it with a cotton swab dipped in a drop of rubbing alcohol. Last, try restarting your phone for a quick and easy fix. Contact Why can't hear people when talking to them? 1. Maximise your call volume Ensure that the volume on your device has been set to the highest level during a voice call. You can also try tapping on the speaker to see if this improves the call volume. During a voice call, press the volume button located on the right side of your device, and then tap on the drop down arrow to open the volume settings. 2. Restart your phone If you are experiencing issues intermittently or only when receiving calls (or only when making calls), the problem is probably in the software. So, to fix it and jump-start the normal functioning of your device, make sure to restart it. An additional thing you should also focus on is network coverage. 3. Choose the default Dialer/Phone app This one is also important if you tend to use a third-party app rather than sticking to your pre-installed dialer app. What you want to do is set change the default Dialer/Phone app. That can be done in System Settings. Open Settings. Tap Apps. Select Default apps. On some Android skins, expand all apps, tap on the 3-dot menu and select Default apps from there. Now, locate Phone or Dialer and make sure that the app you use to make calls is set as the default one. 4. Check Phone app permissions If the caller couldn't hear you. You should inspect is Phone app permissions. This is especially important if you use a third-party dialer. So, make sure that the app you are using to make calls have permission to access the microphone and phone. Here’s what you need to do: Open Settings. Select Apps. Expand All apps (App manager or Manage apps). Locate the Phone app (any app you use to make calls) and open it. After that, select Permissions. Grant all permissions to the app. 5. Check for hardware issues There’s always a slight possibility that the hardware is actually causing the issue at hand. So, make sure that your microphone is not covered by a protective casing or filled with dirt. 6. Reset your device to factory settings Finally, the only solution we can recommend, software-wise, is resetting your device to factory settings . That can be done from the system settings but, most importantly, don’t forget to back up all your data before doing so. This procedure will delete everything, including local storage. Why does my phone not vibrate for call or text? If your phone doesn’t vibrate when you receive a new call, you must ensure the ‘Vibrate while ringing’ setting is enabled. It’s possible you have disabled the vibration by mistake and forgot to enable it. To do so, go to Settings > Sounds and vibration. Enable the toggle for Vibrate while ringing. If it’s already on, disable it and enable it again. How do I set up voicemail on my phone? Here are step-by-step instructions: Open the Phone app. Tap on the keypad button in the bottom-right corner. Press and Hold number one to call your voicemail service. You will be asked for a PIN if your voicemail is already set up. You can reset it if you forgot it. If you haven’t set up your voicemail, you’ll hear a message saying, “No voicemail number is stored on the card.” Follow the instructions to set up your voicemail. Hang up. Press and hold the number one again. Enter your PIN. You’re set! How to activate call forwarding and call waiting feature on my phone? The call forwarding and call waiting feature are network-dependent services. You need to have an active SIM card inserted into the phone; otherwise, you may not be able to access the additional call settings. Set up call forwarding thro ugh the Settings Open the Phone app. Hit the three-dot menu button. Go to Settings. Select Calls. Tap on Call forwarding. You will see multiple options, including: Always forward: All calls go to your desired secondary number. When busy: Calls go to your secondary number of choice when you are on another call. When unanswered: Calls go to a secondary number when you don’t take a call. When unreachable: Calls go to a secondary number when your phone is off, in airplane mode, or has no signal. After choosing one of the listed options, go ahead and set the forwarding number. Select Enable, Turn on, or OK. To cancel call forwarding on Android, go back to the same settings and turn off the option. Set up call waiting thro ugh the Settings Find and tap Phone. Tap the menu button (three vertical dots), then tap Settings → Calling accounts. Find and tap the name of your service provider for the relevant SIM card. Tap Additional settings. Tap the switch beside Call waiting. How do I stop incoming calls from going straight to voicemail? Solution 1. Check signal Check the status bar in your phone, if it shows No Service, that means you are far away from the cell towers or the phone is not compatible with the network. At the same time, the unstable signal also can lead to this issue. Hold on your phone approach the cell tower, when it is connected to the cellular network, you can receive the calls again. Solution 2. Check Airplane Mode By chance, if you turn on the Airplane mode toggle, the WiFi calling and mobile data disabled, the phone goes right to voicemail at the same time. Turn it off on the Settings. Solution 3. Check your call settings If one of the following call settings is enabled, don’t be surprised if your incoming calls land directly into your voicemail: Call rejection or block Call barring Forward to voicemail Obviously, to fix the issue, you need to disable these settings. Open the Phone app and click on the three-dot menu Go to Settings and tap Auto Reject List Remove the numbers you don’t really on the list Go back to Settings and click on the More button Select Call barring and disable all call barring settings Return once again to Settings and tap Call forwarding Select Voice call, and then Always forward Disable call forwarding Reboot your phone and check of the problem is gone. If this issue is affecting a limited number of contacts, check the settings for each contact. Solution 4. Ensure DND isn’t Enabled Your phone has a “Do not disturb” feature, make sure that it isn’t enabled. Some phones have a DND scheduling feature that automatically puts the phone in “Do not disturb” mode. There is also a mode where calls are sent to voice mail when the phone is placed face down on a surface. Solution 5. Re-insert your SIM card Sometimes, taking your SIM card out and re-inserting it is the equivalent of a tried-and-tested reboot on PC. Power your phone down and take out the SIM card. Insert it back and power up your phone. Wait one minute or two until the name or your carrier appears on the screen. If you experience any service issues, have your carrier inspect your SIM. Maybe you need to replace it with a new one. Trying a new SIM may clear out the problem. Solution 6. Check your network Don’t forget to check your network coverage with your carrier. The voicemail problem could be the result of network coverage issues that your carrier may be aware of. Solution 7. Check the blocklist setting If it is certain phone numbers whose calls are going straight to your voicemail, you might have added those numbers into your block or auto-reject list. You can verify that as follows and potentially fix the phone goes straight to voicemail without ringing issue. Open the Phone app, tap the three-dots at the top-right, and select Settings. Tap Blocked numbers. Ensure the phone number you are getting calls from is not listed here. What type sim card does the phone take? POZZI phones take two Nano SIM cards. When you put two SIM cards into your device, you can have two phone numbers at once. No need for carrying two phones or keep switching SIM cards. If you’ve found a plan that offers a really good deal for calls and texts and another that offers an awesome deal for data, you can sign up for both plans and make the most of both of them. So, make the most of two different deals. When you travel internationally, you can purchase a local prepaid SIM card and pop it into your dual-SIM phone to have a local phone number in addition to your primary number. What are the dimensions of the phone? Please check here for more specifications details. Where can I download a firmware upgrade for my phone? The most common last choice to solve a software issue is to factory reset your phone by using the factory reset option in the Settings, or by booting the phone in recovery mode. Note: don't forget to back up all your data before doing so. This procedure will delete everything, including local storage. If your phone gets frozen or broken in an accident and you couldn't reset your phone, please contact our customer service team. Contact Could I have a digital user manual ? Please check here for digital user manual. What's your warranty policy in the US? Please check here for more warranty information.

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Sign in Play Video Share Whole Channel This Video Facebook Twitter Pinterest Tumblr Copy Link Link Copied Search videos Search video... All Categories All Categories Now Playing Neo 1 Review 10:57 Play Video Now Playing Neo 1 Unboxing Video 01:13 Play Video Now Playing POZZI Brand Introduction 00:54 Play Video

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POZZI is unlocked and compatible with major mobile network worldwide. You’ll never have to worry about losing service when on the go. Network Compatibility List POZZI is compatible with LTE Band 2,3,4,5,7,12,17,28ab, 66 and 71*. Please check with your carrier directly for more information on their Bring Your Own Device program compatibility. Contact North America USA Canda T-Mobile * Virtual Carries by T-Mobile * Band 71 available on Turbo Model Bell * Rogers* TELUS* Freedom* Ice Wireless *except Band 13 and 29 Mexico AT&T Telecel Movistar* *except Band 13 a nd 29 The Carribeans Auguilla Digicel Antigua and Barbuda Digicel FLOW Aruba SETAR Digicel Bahamas Ailv* BTC *except Band 13 Barbados FLOW Digicel Bermuda CellOne Bonaire TELBO Digicel FLOW British Virgin Islands CCT* Digicel* FLOW *except Band 8 and 13 Cayman Islands Digicel* FLOW *except Band 13 Cuba ETECSA Curacao Digicel FLOW Dominica Digicel Dominican Republic Altice Claro Viva Grenada Digicel Jamaica Digicel FLOW Saba FLOW Saint Kitts and Nevis Digicel Saint Vincent and the Grenadines Digicel Sint Eustatius FLOW Sint Maarten TelCell Trinidad and Tobago Digicel bmobile Turks and Caicos Islands Digicel Central and Latin America Argentina Brazil Bolivia Belize Claro Movistar Personal Algar Claro* TIM Vivo BTL Tigo Viva Chile Claro Entel Movistar Colombia Claro Tigo Movistar WOM Costa Rica Ecuador El Salvador Guatemala Guyana Claro Kolbi Liberty Claro CNT Mobile Movistar Tigo Movistar Claro Tigo Movistar GTT Digicel Honduras Claro Tigo Nicaragua Claro Tigo Panama C & W Digicel Tigo/Movistar Paraguay Claro Personal Tigo VOX Peru Claro Movistar Entel * *except Band 40 Suriname Digicel Telesur Uruguay ANTEL Claro Movistar Venezuela Digitel Movilnet POZZI is compatible with LTE Band 2,3,4,5,7,12,17,28ab and 66. Please check with your carrier directly for more information on their Bring Your Own Device program compatibility.

Contact our sales team and customer service through this webpage. Customer Service Our US-based customer support representatives are here to assist you. Please only submit one form per req uest. Customer Service Call Center +1 (408) 600-2685 Mon - Fri 8:00 am – 8:00 pm (Eastern Time) First Name Last Name Order ID Message Email Phone I agree to the Terms & Conditions. I want to subscribe to the newsletter. I have checked FAQ list for my question. View FAQ details Send Thanks for submitting!

POZZI is the go-to brand for affordable unlocked android phones that meet the needs of today's consumer. Own Your Daily Routine NEO 1 Designed to Fit Anywhere Explore Now Includes the latest Android operating system for the most up-to-date experience. You can enjoy redesigned widgets, search functions, and so much more. Express your personality with dynamic new features Save all your favorites, and then some With big storage, there’s plenty of room to store your favorite apps, games, memories, photos, and more — the possibilities are truly endless. Finally, a phone that can keep up Features a powerful octa-core processor paired with a sizable RAM, making multitasking smoother and easier than ever. Turbo Built for the Speed of Life Explore Now Get Your NEO 1 Today A LIFE CHANGING DEVICE Buy Now Play Video Facebook Twitter Pinterest Tumblr Copy Link Link Copied Subscribe and Get 15% Off Your First Purchase Email Subscribe Thanks for submitting!

POZZI Limited Warranties cover defects in workmanship and materials under normal use and service for one year from the date of original purchase. Warranty Policy 1. Who is responsible for the customer service? POZZI Limited Warranties cover defects in workmanship and materials under normal use and service for one year from the date of original purchase. 2. What is not covered? POZZI Limited Warranties do not cover normal wear and tear of the product or costs related to the removal, installation, or troubleshooting of the customer's electrical systems. These warranties do not apply to and POZZI will not be responsible for any defect in or damage to: a) The product if it has been damaged or defected from misuse, accident, neglect, improperly install, physically damage or alter, either internally or externally damage, scratches, dents and cosmetic damage, abnormal conditions, improper storage, exposure to liquid, moisture, dampness, sand or dirt from improper use or use in an unsuitable environment or improper testing, operation, maintenance, installation, service, or adjustment not furnished or approved by RCA, and excessive force or use of a metallic object when pressing on a touch screen; b) The product if it has been subjected to fire, water, generalized corrosion, flooding, dirt, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse, or improper use of any electrical source, biological infestations, or input voltage that creates operating conditions beyond the maximum or minimum limits listed in the RCA products specifications including high input voltage from generators and lightning strikes. cellular signal reception or transmission, or viruses or other software problems introduced into the Product; c) The product if repairs have been done to it other than by POZZI or its authorized service centers; d) The product if it is used as a component part of a product expressly warranted by another manufacturer; or the use of Product in conjunction or connection with accessories, products, or ancillary/peripheral equipment not furnished or approved by POZZI; e) The product if its original identification (trade-mark, serial number, and packaging) markings have been defaced, altered, made illegible or removed; f) The battery if it has been charged by a battery charger not specified or approved by POZZI or any of the seals on the battery are broken or show evidence of tampering; or the battery has been used in equipment other than the POZZI phone for which it is specified. 3. How to obtain service? If your product requires troubleshooting or warranty service, you must return the Product accompanied by the sales receipt or comparable proof of sale showing the original date of purchase, the serial number of the Product. To obtain assistance on where to deliver the Product, please contact POZZI Customer Service . If POZZI determines the Product is not covered by this Limited Warranty, you must pay all parts, shipping, and labor charges for the repair or return of such Product. 4. What are POZZI's obligations? POZZI will, at its option, repair or replace the defective product free of charge, provided that you notify POZZI of the product defect within the Warranty Period for your product, and provided that POZZI through inspection establishes the existence of such a defect and that it is covered by the Limited Warranty. POZZI will, at its option, use new and/or reconditioned, rebuilt parts or components in performing warranty repair and building replacement products. If POZZI repairs or replaces a product, its warranty continues for the remaining portion of the original Warranty Period or 90 days from the date of the return shipment to the customer, whichever is greater. RCA covers both parts and labor necessary to repair the product, and return shipment to the customer via POZZI-selected non-expedited carriers within the United States. 5. How to return or exchange the products? Return and exchange policies can vary by store, please ask before purchasing. For POZZI official store's policy, please check Shipping & Returns here. Contact